Community Based Alcohol and Drug Recovery

The Wirral Residential Service offers a drug and alcohol-free environment with structured support for people over the age of 18 who are looking to address their problematic drug and/or alcohol use.

All of our residential services are based around the Therapeutic Community approach to recovery, and have been successfully supporting people across the UK to achieve long-term recovery for more than 50 years.

The Wirral Residential Service is located in a large Edwardian house in the Wirral suburbs. The spacious service provides for 35 residents who are referred to as Community Members.

Our staff are highly skilled and experienced, with a passion for helping people to create brighter futures for themselves, their families and communities. We pride ourselves on being an inclusive service, committed to ensuring equality of access to treatment. Everyone is welcome to join our supportive Therapeutic Community, and our staff are culturally aware and sensitive to diverse needs.

Treatments Provided

  • Comprehensive treatment programme within a therapeutic community setting, providing a range of health and social care services to suit the needs of individual service users. It promotes change by developing self-worth and personal responsibility, challenging individual attitudes and behaviour and encouraging the development of life and social skills through engagement in daily work and activity routines.
  • Structured group work embraces Cognitive Behavioural Therapy methods
  • One to one key working
  • Relaxation room for mindfulness and wellbeing activities
  • Detox regimes
  • ‘Work-as-Therapy’ departments include: co-ordination/house management, welcome house support, cleaning/laundry, house management, catering- dining room preparation and adaptions gardening.
  • Gender Groups
  • Motivational Interviewing
  • We use the accredited outcomes tool (outcomes star) to inform care planning
  • Dog kennels for anyone wanting to accommodate their dog while in treatment
  • Health & Wellbeing activities for example choir, recovery through nature, sporting activities and peer led social events e.g. bingo, karaoke, cinema
  • There is the opportunity to move into Phoenix supported accommodation after treatment, this is assessed individually

Bed Capacity

35 (male/female)

Q Can I receive visits from friends and family?

Yes, visits are encouraged. We also support you to be able to connect with your loved ones in different ways with access to telephone and video calling facilities.

Q What is a Therapeutic Community?

The Therapeutic Community approach is an evidence-based model.
The Therapeutic Community is designed to encourage the development of life and social skills through engagement in daily work and activity routines. Additionally, structured group work embraces cognitive behavioural therapy methods as well as including one-to-ones and behavioural role play therapy. The full programme further consists of life story work, peer support, complementary therapies, and a person-centred approach.

Q How long is the programme?

Our programme is a minimum of 12 weeks in length, however longer programmes are available based on the needs of the individual.

Q Do you offer gender-specific support?

Our service offers gender-specific accommodation in separate sections of the house. Both male and female keyworkers are available and can be allocated based on preference and need. The house also has gender-specific areas for leisure and runs gender-specific groups and activities.

Q Can I smoke?

Yes, designated outdoor smoking areas are available at each of our sites. We also offer smoking cessation support should you wish to look at cutting down or stopping smoking.

Q What should I bring with me?

We will discuss this with you prior to your admission however we encourage you to bring your personal items and comforts if you would like.

Q Can I detox with Phoenix Futures?

Yes, we are able to offer detox as part of our programme. We offer a medically monitored detox within our therapeutic environment. Please contact the service for further information.

Q What happens at the end of my programme?

From assessment and throughout your time with us we will work together on developing an aftercare plan that is right for you. This could be making sure you have support if you return to the same area or supporting you to relocate if this is right for you. We have a housing pathway with supported housing close by to each of our residential services if you would like to stay in the area and continue to get support from Phoenix.

Q Can I bring my dog?

Yes, there are kennels onsite where your dog can stay for the duration of your programme.

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